icapcontactcenter.gr

As we aim to be your Company’s extension, we provide your customers with fast and accurate information concerning, your products, your services, your stores / points of sale and anything that may be asked concerning your business. We are available 24X7 and we make sure that your customers get the “best service” from the best customer experts.

Order management activities require advanced direct channel services and complicated procedures. Our experienced call center and supporting teams guarantee upgraded order management services.

In our days, customers demand sophisticated after sales support especially in terms of technical issues. We can make the difference, on your behalf, preserving your customers' satisfaction through specialized, well trained technical teams. Maximization of First Call Resolution is our teams’ success stories.

We offer your customers the ability to immediately access help in order to successfully complete their activity / transaction, while in your web store area.

Through direct contact channels we ensure that you will not lose any sales from your ticketing and reservations business. Some industries that are greatly taking advantage of these services are the tourism, the entertainment, etc.

Data entry, application processing, courier handling, personalized follow up services are only a few of the works generated from our Back office teams.

Cost effective and easy way to communicate with your customers when required. Our representatives can ensure high level KPIs and immediate response in each case.

More and more people use internet services in order to proceed to several transactions. Follow your market trends and provide your customers with an easy way to communicate with you.