About Us
Who we are
ICAP Contact Center was founded in 1999 and offers high level services in the field of communications and sales promotion.
We employ more than 1,100 trained employees and have established ourselves as one of the most successful and rapidly developing companies in the Call Center sector, expanding our presence in the Greek and European market.
We have advanced systems for the uninterrupted 24/7 operation of our center, and contemporary multichannel platforms, ensuring an immediate response and an excellent experience for our customers, while our contemporary infrastructures ensure the safety, quality, and effectiveness of our services.
We aim for long-term, successful partnerships and maintain win-win relationships with our customers.
ICAP Contact Center is a member of ICAP Outsourcing Solutions, one of the leading business services Groups.
Certifications
At ICAP Contact Center, as a member of the ICAP Outsourcing Solutions Group, we emphasize the effective implementation of procedures that ensure compliance with best practices, improve the effectiveness of our processes, protect the environment, ensure employee and data safety, and prepare the company to deal with crises.
By implementing a series of Certifications, we ensure quality and secure services to our customers, while simultaneously strengthening our sustainability and competitiveness.
Awards
In 2024, ICAP Contact Center was awarded the Distinction Award in two top categories at the National Customer Service Awards:
• Voice of the Customer.
• Best Outsourcing Partnership, in cooperation with NRG.
In 2023, the company was distinguished in the category Customer Call Center of the year.
In previous years, ICAP Contact Center was honored in the category:
• Manager of the Year.
