ICAP Contact Center was established in 1999 and is dedicated in providing high level contact center services -- by specializing in the direct B2B and B2C communication -- as an outsourcing services provider to the largest organizations, pharmaceutical companies, public institutions, telecom operators and banks in Greece, having established really successful long term co-operations through achieving its customers’ goals and preserving win-to-win relationships. Achievement refers not only to quantitative levels but to high quality of communication with end -customers, respecting the brand of the Company it represents and continually placing great effort to function according to the Customer-Organizations’ desired levels of service delivery..
ICAP Contact Centeris a member of ICAP, group of companies, the leading business to business services provider in Greece with more than 55 years of successful operation. Its high level technical knowledge is incorporated to the ICAP Contact Center’s procedures and methodology, and is offered in a value added format to ICAP Contact Center’s customers. ICAP is rapidly evolving to a diverse services organization with more than 1.000 employees, providing a wide area of B2B services: Credit Risk Solutions & Business Information και Human Capital & Outsourcing Solutions.
ICAP is the only company in Greece that has been recognized as an External Credit Assessment Institution (ECAI) by the Bank of Greece under the regulations of Basel II and the E.U., as well as, certified as a Credit Rating Agency (CRA), by the European Securities and Markets Authority (ESMA).
ICAP has successfully extended its operations to Bulgaria.