Our personnel consists of about 300 highly committed employees of which 280 are fully dedicated to the operational activities related to projects whose major part refers to telephone communication which includes customer service and selling attributes.
For us, training is extremely important for the development of our personnel and consequently for the quality of the services offered to our Customers. To that extend, the company runs a comprehensive program of training and retraining for all agents in order to ensure that all desired high quality levels are met. Need for training arises through the formal evaluation process which is closely related to a well-designed rewards scheme. Supporting personnel such as project managers, back office department, sales and customer service departments, IT and HR and training, all ensure that full, high quality services are delivered, initially to the end - customers and consequently to our Customers.