Awards & Certifications

ICAP Contact Center has been nominated two times (2010 & 2011) for the award of "Contact Center of the Year" from the Greek Institute of Customer Service, being the sole Call Center Outsourcer in the specific category. Moreover Alexia Orfanoudaki, Executive Director of ICAP Contact Center was awarded on 2010 with the "Manager of the Year in Customer Service" award.

ICAP Outsourcing Solutions SA is ranked 25th among Greece’s largest Companies in terms of number of employees and 7th in the list with largest increase in 2014. Moreover, ranked No 37 in the List of Greece’s 50 fastest Growing Companies (“FORTUNE 500” Greek Edition, December 2011)


• Is the only company in Greece recognized by the Bank of Greece as an External Credit Assessment Institution (ECAI) in regards to the Regulatory Framework of Basel II. Moreover, it is one of a few businesses in Europe that was approved by the European Securities and Markets Authority – ESMA as Credit Rating Agency (CRA).

• Has received the Ruban d'Honneur award by the internationally recognized European Business Awards organization, and has become 1 of the 10 top companies in Europe for 2012 in the category Business of the Year (with a turnover of €26-150 million). Ιn 2016, has been distinguished as National Champion 2015/16 in the category “Business of the Year” while in 2014 it has been distinguished as National Champion 2014/15 in the category “International Growth” by the same organization.

• In 2015 received, for the second consecutive year, the Greek Export Award in the category of “Services”.

• Was distinguished as one of the top Corporate SUPERBRANDS 2011-2012 and 2009-2010 in Greece, 1st in the Broad Category of “Advisory Services”, from the homonymous internationally acknowledged Institution with presence in 76 countries.

In May 2018, ICAP, group of companies, and its subsidiaries: ICAP Advisory S.A., ICAP Outsourcing Solutions S.A., ICAP Employment Solutions, ICAP People Solutions S.A and Cycle S.A, received the Information Security Certificate ISO27001: 2013 from the organization "TUV Hellas (TUV Nord)" S.A.

Find  the greek version of the certification of ISO 27001:2013.
Find  the english version of the certification of ISO 27001:2013.

ICAP's, group of companies, high quality services have been certified since November 2000 with the Certificate of Guarantee of Quality of ISO 9001. The re-evaluation is taking place annually, according to the new model ISO 9001. Institution of certification is the internationally recognized organisation TUV Hellas.

Find  the greek version of the certification of ISO 9001:2008.
Find  the english version of the certification of ISO 9001:2008.